Last Updated: August 11, 2026

1. General Policy & Hygiene Standards

At OyeNaughty, our customers’ health, safety, and privacy are our highest priorities. Due to the highly intimate nature of adult toys and personal care products, we enforce strict sanitary standards. Therefore, all sales are considered final. To protect our community, we do not accept returns, exchanges, or issue refunds for “change of mind,” ordering errors, or general dissatisfaction.

2. 2-Day Manufacturing Defect Guarantee

The sole exception to our final sale policy is in the event that you receive a structurally or functionally defective item. You have exactly two (2) days from the date of delivery to report a manufacturing defect to our customer support team.

3. Our Discretion on Resolutions

Upon receiving a timely and valid defect claim, our quality assurance team will evaluate the issue. OyeNaughty reserves the absolute right and sole discretion to determine the final and most appropriate resolution. Depending on the specific case, our team will decide to issue one of the following:

  • A replacement of the exact same product.
  • An authorization for a return.
  • A partial or full refund to your original payment method or store credit.

4. Eligibility Requirements for Claims

To be eligible for a defect review, your claim must strictly meet the following conditions:

  • The issue must be reported to our support team within 48 hours (2 days) of the confirmed delivery timestamp.
  • The issue must be a genuine manufacturing fault. This policy does not cover damage caused by user error, misuse, use of incompatible lubricants, improper charging, dropping, or standard wear and tear.
  • You must provide a valid order ID and proof of purchase.
  • You must provide clear photo or video evidence demonstrating the defect, as requested by our team.
  • If a physical return is requested by our team, the item must include all original packaging, manuals, and accessories (e.g., charging cables).

5. Non-Returnable Conditions

Any product shipped back to us without prior written authorization from the OyeNaughty support team will be immediately disposed of for hygiene and safety reasons, and no refund or replacement will be provided.

6. Limitation of Liability

To the maximum extent permitted by applicable law, OyeNaughty (and its parent company, directors, employees, or affiliates) shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use, misuse, or inability to use any product purchased from our website. All intimate toys and personal care products are used strictly at the customer’s own risk. We make no medical or therapeutic claims. It is the user’s sole responsibility to read all materials, heed all warnings, and verify ingredient lists to prevent allergic reactions or physical injury. Under no circumstances shall our total liability to you exceed the original purchase price of the defective product.

7. How to Initiate a Claim

If you have discovered a manufacturing defect within your 2-day window, please contact our support team immediately. Provide your Order ID, a brief description of the issue, and any relevant photos or videos. We will guide you through the next steps.

By completing a purchase on OyeNaughty.com, you acknowledge that you have fully read, understood, and agreed to be legally bound by this Refund and Returns Policy.